Routing through the old network has fully been restored including all secure certificates. At this time if you have not updated your DNS, Zoey will automatically forward your traffic to the new network but this routing will stop December 15, 2018. We suggest you update your DNS as soon as possible, which you can learn more at https://bit.ly/2zeqMMI. We thank you for your patience as the work took longer than expected. If you have any issues please open a support ticket at https://support.zoey.com.
Posted Oct 31, 2018 - 15:49 EDT
Verifying
At this time connectivity using the old network routing has been re-established. You may receive a Secure Connection error for the next few hours as our team continues to work through the final steps in resolving this issue. We apologize for the extended duration of the outage and encourage you to update your DNS settings as soon as possible. This routing will be available until December 15, 2018. Should you have any issues, please open a ticket with our support team.
Posted Oct 31, 2018 - 15:01 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 31, 2018 - 10:01 EDT
Scheduled
*** This outage is completely avoidable ***
For those who have not updated their domain settings, there will be an outage tomorrow as we work to wind down our former network. This outage can be avoided by updating the DNS settings today: Please see https://bit.ly/2zeqMMI for instructions on how to avoid it
We expect this outage to last for approximately two hours but if you update your DNS settings to the new values, this will not impact you in any way.
Posted Oct 30, 2018 - 17:27 EDT
This scheduled maintenance affected: Zoey Global Connectivity and Zoey Control Panel.